Privacy Policy

PRIVACY POLICY
Last updated: May 12, 2026

TicketHub Ltd. (“we”, “us”, or “our”) operates the website https://concertmusicloudevents.com (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

By purchasing tickets or accessing our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several different types of information to provide and improve our Service to you.

a. Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This includes, but is not limited to:

  • Full name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (credit/debit card details, PayPal account – processed via secure third‑party payment gateways; we do not store full card numbers)
  • Date of birth (for age‑restricted events)
  • Account login credentials (if you create an account)

b. Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This may include:

  • Your computer’s Internet Protocol address (e.g., IP address)
  • Browser type and version
  • Pages of our Service that you visit, time and date of your visit, time spent on those pages
  • Unique device identifiers
  • Referring website addresses

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our Service and store certain information. Cookies are files with a small amount of data. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.

2. How We Use Your Information

TicketHub Ltd. uses the collected data for various purposes:

  • To process and confirm your ticket purchases
  • To deliver electronic tickets (e‑tickets) or physical tickets by mail
  • To provide customer support and respond to your inquiries
  • To send you important updates about events, cancellations, or changes (e.g., venue, date, refunds)
  • To prevent fraud, detect security incidents, and enforce our terms of sale
  • To analyse website usage and improve user experience
  • To send you marketing communications (only if you have opted in) – you may opt out at any time

3. Legal Basis for Processing (for GDPR compliance)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal data depends on the specific context. We process your data because:

  • You have given us consent (e.g., for marketing emails)
  • Processing is necessary for the performance of a contract (e.g., selling you a ticket)
  • We have a legitimate business interest (e.g., preventing fraud, improving our Service)
  • We need to comply with a legal obligation (e.g., tax or accounting records)

4. Sharing of Your Information

We do not sell or rent your personal data. However, we may share your information with trusted third parties only in the following situations:

  • Event organisers and venues – to validate tickets, manage entry, or for health/safety requirements
  • Payment processors – Stripe, PayPal, or similar, to handle transactions securely (they have their own privacy policies)
  • Delivery services – to ship physical tickets if applicable
  • Legal authorities – if required by law, court order, or to protect our rights or the safety of others
  • Service providers – such as cloud hosting, analytics (e.g., Google Analytics), or email delivery services, under confidentiality agreements

5. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this policy. We may retain and use your data to the extent necessary to comply with our legal obligations (e.g., tax laws for 7 years), resolve disputes, and enforce our agreements. Transaction and ticket purchase records are typically kept for 5 years after the event.

6. Data Security

The security of your data is important to us. We use industry‑standard encryption (SSL/TLS) for all data transmission, and we restrict access to personal data to authorised employees who need it to perform their jobs. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

7. Your Rights (Depending on Your Location)

Depending on where you live, you may have the following rights regarding your personal data:

  • Access – request a copy of the data we hold about you
  • Rectification – correct inaccurate or incomplete data
  • Erasure (“right to be forgotten”) – request deletion of your data, subject to legal limitations
  • Restriction of processing – ask us to pause processing your data
  • Data portability – receive your data in a structured, machine‑readable format
  • Object – object to processing based on legitimate interests or direct marketing
  • Withdraw consent – at any time, without affecting the lawfulness of processing before withdrawal

To exercise any of these rights, please contact us at  privacy@concertmusicloudevents.com. We will respond within 30 days.

For users in the European Economic Area, you also have the right to lodge a complaint with your local data protection authority.

8. Children’s Privacy

Our Service is not directed to anyone under the age of 13 (or older if required by local law for ticket purchases). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you believe your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we will delete that information.

9. International Transfers

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. If you are located outside the United Kingdom or the European Economic Area and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

10. Links to Other Sites

Our Service may contain links to other sites that are not operated by us (e.g., event venue websites, payment pages). If you click on a third‑party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third‑party sites or services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. For material changes, we may provide a more prominent notice (e.g., email notification).

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

This Privacy Policy is intended to comply with the UK GDPR, EU GDPR, California Consumer Privacy Act (CCPA), and other applicable laws. If any provision is found to be unenforceable, the remaining provisions shall remain in full force and effect.

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